Our Policy

TERMS OF SERVICE (revised June 2023)
Scoop an Oops is an independently owned and operated business (“us,” “we” or “our”) that provides pet-waste removal services to residences, businesses and commercial properties, you agree to the following terms of service (“Terms”) that govern
the sales and services provided by us (“Services”). By accepting the Services you hire us for, you are bound to these Terms.

 

The customer understands our ability to provide the Services can be dependent on weather, condition of grass height, access to your yard which is your own responsibility, and other unknown outside influences.

 

DOG WASTE REMOVAL SERVICE

Scoop an Oops offers residential and commercial pet waste removal services. These services include Initial Clean/One Time Clean, Weekly Cleaning, Twice a week Cleaning and Every Other Week Cleaning.

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BILLING
Scoop an Oops pre bills monthly for our service. Your first invoice is due the day your services start. Each month afterwards, your account will be automatically charged on that same day via recurring invoices through Sweep & Go.

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If your card is declined or your bill is unpaid for any reason, we will discontinue service immediately until the payment has been received. If more than 30 days have passed since your last clean up and you would like to resume services, an initial clean up fee will be applied.

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One Time Cleanings require a deposit to hold your appointment time and the remainder of the cost will be billed directly after the service has been completed. Payment is due within 24 hours. If payment becomes more than 30 days late, Scoop an Oops will turn your account over to collections.

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INITIAL CLEAN-UPS / ONE TIME SCOOPS

One Time Scoops start at $80 and go up from there depending on the amount of dog poop accumulation, yard size and composition (rocks, overgrowth, leaves, debris). Before starting one of our weekly services we require an initial clean-up and clean-up fee. The cost of this clean-up is $50. For One Time / Initial Cleans we require a minimum $30 non-refundable deposit to secure the appointment. This will go towards the final cost of your clean. We also require a 48 hour cancellation notice. If you cancel the appointment after the 48 hour window, your deposit will not be refunded. This protects us in case you cancel at the last minute and we can not rebook that time slot for another customer or if we arrive at your appointment and can not get a hold of you to access the yard.

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For one time / initial cleans we also require the customer to be home so that we can meet, you can show us the yard. After the initial clean, we do not require you to be home, as long as we can access the back yard and the dogs are secured inside.​

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You will be given a cost estimate based on the details you provide on your request form however, if we arrive and the amount of waste is much more or even less we will adjust our fee for that One Time Scoop. 

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ACCESSING YOUR YARD
The Customer understands that if Scoop an Oops can’t access the area needing cleaning due to locked/blocked gates or dogs in the yard; the scoop will be skipped and charges will still apply. Scoop an Oops suggests adding gate combinations or lock keys to your file to avoid locked gates.​

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WEATHER
Scoop an Oops will work through the rain , hot and cold as long as we can safely do so. The customer understands we cannot work through severe thunderstorms, high winds, extreme high or low temperatures.

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Scoop an Oops is a MONTHLY subscription service. We do not offer refunds for missed weeks due to weather. Therefore in these cases, we will skip service for that week, and see you the following week. A refund will not be issued as we still have to pick up all of the poop that would have been scooped the prior week. If you need the area cleaned before your next scheduled service, please call us and we will do our best to accommodate, but cannot guarantee it.

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Additionally, we do not want to tear up your yard in any way. If it is really muddy, we may skip your yard and wait until the next scheduled visit when things have dried out.

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LEAVES, DEBRIS AND TALL GRASS

We will always do our best to clean your yard the best that we can. We understand that maintaining your yard is a lot of work and it may not always be in the best shape. The customer understands that it can be very difficult to find dog poop in tall grass or in a yard full of leaves or other debris. If your grass is tall when we come, there may be some dog waste that is missed. We will be back on our next scheduled visit and will get anything that was missed if yard maintenance is complete. If you find an excessive amount that we missed, please let us know as soon as possible at scoopanoops@gmail.com

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HOLIDAYS

If your scoop day falls on a FEDERAL holiday you will be notified that we will not be providing services on that day and we will come on the next scheduled scoop day. Charges will still apply as we will have to clean up double the waste.

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To prevent burnout, we shut down for 2 or 3 weeks out of the year. We always shut down the week between Christmas and New Year's Day to spend time with family. We will also take 1 or 2 full weeks off throughout the year. You will be notified in advance when we plan to take our vacations. Monthly invoicing will not change as we will have to scoop double the amount of waste when we return and pick up all of the dog poop from the week prior.​

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MARKETING MATERIAL

All Clients give express permission to Scoop an Oops to use images/photos of services performed, photos of dogs, etc. rendered at Clients property or residence on Scoop an Oops' website, social media sites and any other marketing materials (print or digital) unless other arrangements have been made between Client and Scoop an Oops.

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PRIVACY POLICY
We may collect personal information from you on our Sites or through any other digital or personal communication with you. Information collected by us is voluntarily provided by you and may include information such as your name, email address, phone number, and physical address. Our Sites may collect general information about the service you are requesting such as the type of property and area needing service, the type and number of pets you have, and general information about your pet’s behavior.

We collect information about you in order to provide you with our services. We use personal information about our users for a variety of purposes related to our business, your information is for Scoop an Oops use only. We will never sell your information or send it to third parties.

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We may provide user information to third-party service providers or vendors for purposes of, including without limitation, processing your payments or sending information to you, data tracking, maintenance or development of our System. We may
also share your personal information in connection with law enforcement requests or in response to investigations, subpoenas, court orders, or other legal processes to establish or exercise our legal rights or defend against legal claims or as otherwise
required by law.

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REVISIONS
Scoop an Oops provides the above Services to you subject to the Terms, which may be amended from time to time without notice to you. Amendments will be effective upon our posting of such updated Terms to our website. We recommend you visit the Sites to review any changes in our practices. Your continued use of our Services shall constitute acceptance to any changes to the Terms. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.​​

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YOUR CONCERNS
If you have any concerns about any material on our site, please contact us by email at
scoopanoops@gmail.com